--- title: Outage Occurrences Report description:   An ‘outage’ is when a user views an out of date document (which can happen if they reject an update). --- [Skip to content](https://support.datapharm.com/knowledge/outage-occurrences-report#main-content) English Show submenu for translations ![6789782.fs1.hubspotusercontent-na1.nethubfs6789782Product logosDatapharm\_RGB\_Logo1 (3)-4](https://support.datapharm.com/hs-fs/hubfs/social-suggested-images/6789782.fs1.hubspotusercontent-na1.nethubfs6789782Product%20logosDatapharm_RGB_Logo1%20(3)-4.png?width=500&height=115&name=6789782.fs1.hubspotusercontent-na1.nethubfs6789782Product%20logosDatapharm_RGB_Logo1%20(3)-4.png) - [Datapharm homepage](https://www.datapharm.com/) Open main navigation Close main navigation - [Datapharm homepage](https://www.datapharm.com/) - English Show submenu for translations - www.datapharm.com www.datapharm.com Welcome to the emc academy - There are no suggestions because the search field is empty. 1. 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[Reports](https://support.datapharm.com/knowledge/emc-icomply-management-system?hsLang=en#reports) # Outage Occurrences Report An ‘outage’ is when a user views an out of date document (which can happen if they reject an update). - **Username** – the email address of the user. - **Corporate Name** – the user’s specific company user ID. - **emc Document id** - the emc document ID of the SPC. - **Document Title** – the name of the SPC as displayed on emc. - **Version Number Viewed** – the version number of the SPC which was viewed on the user’s iPad. - **Version Number Available** – the version number of the SPC which was available to the user at the time they viewed the SPC. - **Date of SPC Usage** – the date and time the SPC was viewed on the user’s iPad. - **Date Server Notified** – the date and time our server received notification of the outage. - **Mgt System Notified of Change** – the date and time the most recent version of the SPC was updated on emc (**Note:** this will be blank for new SPCs on emc). - **Date Download Confirmed** – the date and time the SPC on the user’s iPad was synchronised. - **Download Confirmation Received** – the date and time confirmation of download was received by our server. - **Date Last Submitted** – the date and time the SPC was submitted to emc Document Management System. This relates to the version available at the time the SPC on the iPad was viewed. - **Date Published** – the date and time the SPC was published on emc. This relates to the version available at the time the SPC on the iPad was viewed. - **Date Access Granted** – the date the SPC was assigned to the user’s account in the icomply management system. (**Note**: if access to the SPC has been assigned and rescinded a number of times this will display the most recent event). - **Date Access Rescinded** – the date the SPC was removed from the use’s account in the icomply management system. (**Note**: if access to the SPC has been assigned and rescinded a number of times this will display the most recent event. This will be blank if access has never been rescinded). - **Update Notification Received** – the date and time the user was notified on their iPad that an update to the SPC document was available. - **Server Date Notification Received –** the date and time confirmation of the user’s receipt of notification was received by our server. - [emc](https://support.datapharm.com/knowledge/emc?hsLang=en#main-content) - [What is the emc?](https://support.datapharm.com/knowledge/emc?hsLang=en#what-is-the-emc) - [How to Use emc](https://support.datapharm.com/knowledge/emc?hsLang=en#how-to-use-emc) - [PIL Help](https://support.datapharm.com/knowledge/emc?hsLang=en#pil-help) - [SmPC Help](https://support.datapharm.com/knowledge/emc?hsLang=en#smpc-help) - [Definitions](https://support.datapharm.com/knowledge/emc?hsLang=en#definitions) - [Datapharm Hub](https://support.datapharm.com/knowledge/datapharm-hub?hsLang=en) - [emc publisher](https://support.datapharm.com/knowledge/emc-publisher?hsLang=en#main-content) - 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