How to use SmPC change broadcast

When you add, or update an SmPC, you can choose to send an automated broadcast email to selected recipients.

Upload a list of email addresses to your organisation’s shared address book, select who should receive updates, and Publisher will automatically generate an email summarising the SmPC changes with a link to the product page on emc.

How to use SmPC change broadcast

1. Create Your Address Book

Once you publish an SmPC change, open the relevant submission.
A “Send Broadcast” option will appear on the right.

Click through to see the Address Book page.

CB-create

Here, you can:

Add email addresses manually via the input bar
Upload a CSV containing email addresses

Valid email addresses will be added to your address book.
Invalid entries will be flagged for correction.

⚠ Important:

About consent

Datapharm acts as the Data Processor
Your organisation acts as the Data Controller

By adding an email address, you confirm that you have either:

Consent or
A valid Legitimate Interest reason to contact them

2. Manage Your Address Book and Unsubscribes

After uploading contacts, you can:

Select which recipients should receive the broadcast
Delete contacts from the shared address book

⚠ Important:
The address book is shared across your company account. All users access the same contact list, and any changes: such as adding or deleting a contact, are reflected for everyone. If you delete a contact, it will no longer appear for any user in your organisation.

If someone unsubscribes:

Their status will update in your address book
They must receive an opt‑in email and click to confirm opt-in before they can receive future broadcasts
No broadcast will be sent to them until they opt back in

3. Sending a Broadcast Email

After selecting your contacts:

Click “Confirm Contacts”
You will see a final summary of your broadcast list
You can preview the email using the Preview email button

When ready, click “Send Broadcast”.

A confirmation message will appear once sent.

CB-Send

CB-Email

The change broadcast email includes:

Document name
Details of the update (e.g., new version added)
Date and time of the change
A button to view the updated document directly (e.g., View SmPC)

The email also contains standard information such as support contact details, an automated‑email disclaimer, and an unsubscribe link.

4. View Change Broadcast Reports

To check what was sent and to whom:

Open the Reports page
Select “Change broadcast report”

This provides an audit of all your broadcast activity.