--- title: How can I correct my file when it shows a compatibility error? description: my file shows a compatibility error --- [Skip to content](https://support.datapharm.com/knowledge/how-can-i-correct-my-file-when-it-shows-a-compatibility-error#main-content) English Show submenu for translations ![6789782.fs1.hubspotusercontent-na1.nethubfs6789782Product logosDatapharm\_RGB\_Logo1 (3)-4](https://support.datapharm.com/hs-fs/hubfs/social-suggested-images/6789782.fs1.hubspotusercontent-na1.nethubfs6789782Product%20logosDatapharm_RGB_Logo1%20(3)-4.png?width=500&height=115&name=6789782.fs1.hubspotusercontent-na1.nethubfs6789782Product%20logosDatapharm_RGB_Logo1%20(3)-4.png) - [Datapharm homepage](https://www.datapharm.com/) Open main navigation Close main navigation - [Datapharm homepage](https://www.datapharm.com/) - English Show submenu for translations - www.datapharm.com www.datapharm.com Welcome to the emc academy - There are no suggestions because the search field is empty. 1. [emc publisher](https://support.datapharm.com/knowledge/emc-publisher?hsLang=en) 2. [Troubleshooting Uploads & Submissions](https://support.datapharm.com/knowledge/emc-publisher?hsLang=en#troubleshooting-uploads-submissions) # How can I correct my file when it shows a compatibility error? If your DOCX file shows a **compatibility error**, it means the document is saved in an older Microsoft Word format (such as Word 97–2003) or was last edited in **Compatibility Mode**. Files in this mode may cause upload or conversion failures in the system. ### How to Check It 1. Open the file in Microsoft Word. 2. Check **Compatibility Mode** - Look at the top of the Word window. If it says **\[Compatibility Mode\]** next to the document name, it’s in an older format - or go to info tab and you will see below: ![](https://support.datapharm.com/hs-fs/hubfs/undefined-Sep-08-2026-08-17-42-4239-AM.png?width=691&height=288&name=undefined-Sep-08-2026-08-17-42-4239-AM.png) ### How to Fix It 1. Save the document in a modern format - Go to **File** \> **Save As**. - Choose a location (e.g., your desktop or a folder). - In the **Save as type** dropdown, select **Word Document (\*.docx)**. - Rename the file if needed. - Click **Save**. 2. 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