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Troubleshooting change broadcast
Why is a contact still not receiving broadcasts after I send an opt‑in request?
If a contact has previously unsubscribed:
- They must click the opt‑in email to re‑subscribe.
- Until they confirm, they remain unsubscribed and will not receive broadcasts.
If they report not receiving the opt‑in email:
- Ask them to check spam/junk
- Confirm their email address is correct in your address book
Who should I contact if something doesn’t work as expected?
If you experience an error or your broadcast doesn’t send:
- Take a screenshot of the error (if possible)
- Note the date, time, and SmPC/product involved
- Contact the Datapharm Service Desk with above details
This helps us resolve your issue quickly.